Frequently asked questions (FAQ)
1. How do I know you are not scammers?
We understand the importance of trust when purchasing peptides online. To give you confidence, we provide detailed order tracking, a secure payment gateway, and consistent communication throughout the purchasing process. Additionally, our reputation is supported by positive customer reviews and strong industry credibility.
2. How do I place an order?
To place an order:
- Visit our website and select the peptides you wish to purchase.
- Add them to your cart.
- Proceed to checkout, fill out your contact and delivery details, and make a payment.
- For further assistance, our support team is available to guide you through the process.
3. Is there a minimum order amount limit?
Yes, we have a minimum order requirement of $100. This ensures that we can maintain the quality and efficiency of processing your order.
4. Can I pay for my order by Credit Card?
Please place your order and check all payment methods available.
5. How much does delivery cost?
The cost of delivery is typically standardized at $35.
6. How and where do you ship your products?
We offer both domestic and international shipping. Packages are dispatched from our warehouses and delivered to your specified address. Delivery times may vary depending on your location (US domestic up to 5 days; international up to 20 days).
7. Do you guarantee delivery?
We strive for 100% successful delivery. However, if your package is lost or seized (particularly during customs), please contact us immediately. We will review each case individually to offer a suitable resolution.
8. Is your packing discreet? What about customs? What if the package is seized?
Yes, our packaging is discreet and unbranded to ensure privacy. While we take every precaution to comply with customs regulations, there is always a risk of seizures when shipping internationally. Please review our policies regarding replacements or reshipments should such incidents occur.
9. Do you offer domestic shipping?
Yes, we provide both US Domestic and International shipping options.
10. When can I see the expected arrival date of my package?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery and see the estimated arrival date. If the tracking number does not show any information for more than 4–5 days, please contact us.
11. Is a signature required on arrival?
This depends largely on the local post office. In most cases, a signature is not required.
12. What does "Semi-shipped" mean?
"Semi-shipped" indicates that part of your order has been dispatched while other items are awaiting shipment. You will be notified once all items are shipped.
13. Do you provide tracking numbers? Are the packages trackable?
Yes, all our shipments include tracking numbers. You will receive an email notification with tracking details once your package has been dispatched. You can track your shipment at USPS.com or 17Track.net.