Customer Service & Support
At PeptideHubs, our commitment goes beyond premium, USAmade, labtested peptides (≥99% purity) we're dedicated to a support experience that's clear, helpful, and efficient. Whether you have questions about shipping, order status, Certificates of Analysis (COAs), or product details for research, you'll find answers below and simple ways to reach us.
Quick Help at a Glance
- Fast, secure shipping: 4–6 business days within the US and 10–14 business days internationally.
- Dedicated support: Clear answers, proactive order updates, and a friendly team ready to assist.
- Transparency first: COAs available (on product pages or by request), batch information, and quality controls.
- Sciencebacked excellence: Trusted by fitness enthusiasts, researchers, and wellnessfocused individuals.
- Popular peptides we support: BPC157, TB500, Semaglutide, Retatrutide, Ipamorelin, and more.
Have a question?
- Track your order
- Browse FAQs
- Request a COA
- Contact Support
Why Customers Trust PeptideHubs
- USAMade
- LabTested ≥99% Purity
- Secure Checkout
- Discreet Packaging
- Reliable Delivery
Start Here: SelfService to Save Time
Before reaching out, these quick steps answer most questions and help you get results immediately.
1) Track Your Order
- Check your email for the order confirmation and shipping confirmation (with tracking link).
- Or visit our Order Tracking page and enter your order number + email.
- Tip: Tracking can take 24–48 hours to update after the label is created.
2) Shipping & Delivery
- United States:4–6 business days from shipment.
- International: 10–14 business days, subject to customs.
- Packaging is secure and discreet.
- If your tracking hasn't updated after 3 business days or is marked delivered but missing, contact support with your order number.
3) Need a COA or Batch Info?
- Many product pages include downloadable COAs.
- If you don't see it, request it quickly include product name and batch/lot number (on label or your order confirmation).
4) Order Changes or Address Corrections
- If your order hasn't shipped, we'll do our best to help.
- Contact support with subject "Order Change" and include your order number and the update requested.
5) Product Guidance (Research Use Only)
- We can share product specifications, storage, and handling information for research.
- We cannot provide medical advice, dosing for human use, or health claims. See Compliance & Disclaimer below.
Shipping & Delivery Details
- Processing: Orders are typically processed promptly on business days.
- US Delivery: Expect 4–6 business days once shipped.
- International Delivery: Expect 10–14 business days; customs may affect timelines.
- Carriers: We use reputable carriers with endtoend tracking.
- Packaging: Discreet and secure to protect product integrity during transit.
Delays & Exceptions
Weather, customs inspections, or carrier backlogs can cause exceptions outside our control. We'll monitor and assist where possible please reach out if your order exceeds the windows above.
Quality & Transparency
Engineered for research excellence.
- USAmade, labtested peptides with ≥99% purity.
- COAs available on product pages or upon request.
- Batch/lot tracking supports traceability and quality consistency.
Request a COA
Include:
- Product name (e.g., BPC157, TB500, Semaglutide, Retatrutide, Ipamorelin)
- Batch/lot number
- Your order number (if available)
Payments & Security
- Secure checkout: Industrystandard encryption to protect your data.
- Payment methods: Multiple safe options supported at checkout.
- Fraud prevention: Automated checks help keep your transactions safe.
- No medical purchases: Products are intended strictly for laboratory research.
How to Contact Support
We're here to help with order issues, shipping questions, COA requests, and product details for research.
- Support Form: Use the Help/Contact form on our site for the fastest routing.
- What to include:
- Order number (if applicable)
- Full name and email used at checkout
- Clear description of your request
- Photos (for shipment or product concerns)
We aim to respond promptly and keep your experience hasslefree.
FAQs
Are PeptideHubs products really labtested and USAmade?
Yes. Our peptides are USAmade and labtested to confirm ≥99% purity for research purposes.
How long will shipping take?
Typical timelines are 4–6 business days within the US and 10–14 business days internationally (customs may add time).
Where can I find a COA?
Check the relevant product page for a COA download. If you don't see one, request it via Contact Support with your product name and batch/lot number.
Can you provide dosing or medical advice?
No. Our products are intended strictly for research use and not for human consumption. We cannot provide medical advice, dosage recommendations, or health claims.
My tracking shows "Delivered," but I can't find the package. What now?
Check with household members, neighbors, and building staff. Look for a carrier notice and verify your shipping address. If still unresolved after 24 hours, contact support with your order number and tracking details.
Do you ship internationally?
Yes. International orders typically arrive in 10–14 business days, depending on customs in your country. Duties/taxes may apply and are the recipient's responsibility.
What if I received a damaged or incorrect item?
Please retain all packaging and contact support with clear photos and your order number so we can assist quickly.
Do you offer discreet packaging?
Yes. We use secure, discreet packaging to protect product integrity during transit.
Compliance & Disclaimer
- PeptideHubs products are intended strictly for laboratory research.
- Not for human consumption, clinical use, diagnostic use, or veterinary use.
- We do not provide medical advice and do not make health or therapeutic claims.
- Always follow applicable laws, regulations, and institutional guidelines for handling and storage in a research setting.
Ready for quick answers?
- Track your order
- Request a COA
- Contact Support